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FAQ

Before you have any questions, we encourage you to consult the manual. This is available electronically under the logo at the top of your screen and can also be downloaded from this website.

Most common frequently asked questions are shown below. If you have another question please don’t hesitate to contact us by filling in this form. We would be happy to offer you a solution.

I get the following error on startup: Failed to create key SOFTWARE/C-Map

You can solve this problem by starting the program as administrator. You can set this permanently by right-clicking on the Quodfish icon on your desktop. Then choose “properties” -> “compatibility” and check the box at “run as administrator”. If you start QuodFish again, it will automatically start as an Administrator.

How can I remove a 'Man over board' message from my screen?

By clicking on the right hand mouse button, select ‘snap cursor’ and move the snap cursor symbol over the small red circle above the man over board message and click on the circle. Click again on right hand mouse button and deselect snap cursor.

I am having trouble updating the chart(s) using Real Time Update.

There appears to be a problem using the RTU function whenever Microsoft Internet Explorer 7 is installed. This is caused by a change in the time-out value. This problem can be solved by downloading Microsoft Internet Explorer 8 for XP. Users of Windows Vista, Windows 7 and Windows 8 may upgrade to Microsoft Internet Explorer 9 or higher.

What is Chart Datum / Lowest Astronomical Tide (LAT)

Chart datum is the plane of reference to which all charted depths and drying heights are related. In tidal areas it is chosen to show the least depth of water found in any place under normal meteorological conditions. In the past many countries used their own chart datum. Presently most countries are converting their chart datum to LAT. Check your chart information! For more information see www.hydro.nl.

How does the Real Time Update service work?

If you have a valid annual subscription licence, Real Time Update (RTU) also called Quick Sync, enables you for free to round the clock update your charts by either internet or email. For detailed instruction see your system manual.

What type of computer do I need?

Minimum requirements

  • PC with processor type 5th generation Intel Core i3 or better
  • 8 GB Ram
  • Windows 7 or Windows 8 or 10 (32-bit/64-bit)
  • 120 GB free diskspace
  • DVD player
  • 2 free com ports
  • LCD screen with minimum resolution 1280 x 1024

Recommended requirements

  • PC with processor type 7th of 8th generation Intel Core i5 or i7
  • 8 GB Ram DDR4
  • Windows 10 (64-bit)
  • 250 GB free diskspace (possible SSD)
  • Separate graphics card (minimum 1GB Ram)
  • DVD player
  • 2 free internal com ports
  • LCD screen with resolution 1280 x 1024 or higher

Windows 10 Compatible

windows 10 certified All Chartworx programs and drivers are Windows 7 and higher compatible.
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